RMA (Return Material Authorization)

At Adisens, we are committed to providing the highest quality products and exceptional customer service. If you encounter any issues with our products, our RMA process ensures an efficient and straightforward resolution.

How to Request an RMA ?:

Follow these simple steps to initiate the RMA process:

  1. Submit an RMA Request Form
    • Fill out the RMA request Form that we will send you after diagnosing the problem.. Provide the required details, including:
      • Product reference and serial number.
      • Description of the issue encountered.
      • Proof of purchase (invoice or order confirmation).
      • Contact details (name, email, and phone).
  2. RMA Approval
    • Once we receive your request, our team will review the information and issue an RMA Number if the return is approved.
    • Please include the RMA number in all correspondence and ensure it is clearly marked on the return package.
  3. Return the Product
    • Package the product securely to prevent any damage during transit.
    • Ship the product to the address provided in the RMA approval email.
  4. Inspection and Resolution
    • Upon receipt, the product will be inspected by our technical team.
    • If the issue is covered under warranty, we will repair, replace, or credit the product as per our warranty policy.

Important Guidelines

  • Warranty Coverage: Returns are only accepted for products within the warranty period. Ensure you have reviewed our warranty policy.
  • Shipping Costs:
    • For in-warranty products, Adisens will cover return shipping costs after inspection.
    • For out-of-warranty products, shipping costs will be borne by the customer.
  • Damaged Products: Products that are physically damaged due to improper use or handling may not qualify for warranty coverage.
  • Processing Time: RMA requests are typically processed within 20 business days after the product is received.

Contact Us for Assistance

If you have questions or need assistance with the RMA process, feel free to contact us:

  • Email: contact@adisens.fr
  • Phone: +33 4 7275 1086
  • Office Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)

Our team is here to help you every step of the way to ensure a smooth resolution.